Refund & Cancellation Policy

At The Marketing Mantra, we strive to provide a premium marketing automation experience. This Refund & Cancellation Policy outlines the billing rules, refund limits, and cancellation terms for our WhatsApp Automation Bot subscription packages and digital campaign setup services.

1. Subscription Packages & Trial Period

We want you to be completely satisfied with our automation bot. We offer a refund period for new users:

• 7-Day Guarantee: New customers subscribing to our Starter or Pro monthly subscription plans can request a full refund of their first month's payment within seven (7) days of initial purchase.
• No Questions Asked: If you are not satisfied with the performance of our bot features or interface, you can contact us via email during these first 7 days to request your refund.

2. Non-Refundable Items & Services

The following elements of billing are strictly non-refundable:

• Partial Months: No refunds or credits are issued for partial months of service, unused subscription days, or periods of account inactivity.
• Conversation/API Credits: Once conversation packages, Meta messaging credits, or DLT SMS credits are purchased and credited to your bot account, they are non-refundable.
• Setup & Custom Development Fees: Initial custom setup fees, database integration costs, and bespoke API development charges are non-refundable once engineering work has commenced.

3. Cancellation Procedure

You can cancel your active subscriptions at any time:

• Self-Service Cancellation: Subscriptions can be cancelled by logging into your admin account dashboard and selecting 'Cancel Subscription'.
• Billing Stop: Upon cancellation, you will not be billed for subsequent months. Your bot account access will remain active until the end of the current paid billing cycle.
• No Auto-Refunds: Cancelling your account in the middle of a billing period does not trigger a refund for the remaining days of that cycle.

4. Processing of Refunds

Approved refunds are processed back to the original payment source:

• Timeline: Once approved, the refund will be initiated immediately. It typically takes 5 to 10 business days for the funds to reflect on your credit/debit card or bank statement, depending on your financial institution.
• Transaction Fees: Refund payouts may be net of transaction/gateway gateway fees charged by credit card networks.